Thank you for choosing Nabilya Inc! We are committed to providing high-quality eyewear and excellent customer service. If you are not satisfied with your purchase, we will be happy to help you process refunds and returns. Please read the following policies carefully.

  1. Refund and Return Conditions
    You can request a refund or return within 30 days of receiving the product. The following conditions apply:
    The product must be undamaged, unused, and in its original packaging.
    Returned frames and sunglasses should include all accessories, manuals, and original receipts.
  2. Refund Process
    If you wish to return a product, please follow the steps below:
    Contact Customer Support: Please contact our customer support team via email (help@nabilyainc.com) or phone ((442) 418-0597) to inform them of your refund request.
    Get Authorization: Our team will provide you with a Return Authorization number and a detailed return address.
    Ship Back: Ship the product to the specified address along with the Return Authorization number. Please ensure that the return is properly packaged to avoid shipping damage.
  3. Refund Processing
    We will process your refund within 7-10 business days after we receive the returned product and confirm that it is eligible for a refund. The refund will be refunded to the original payment method.
  4. Return Shipping Costs
    You will be responsible for the shipping costs of the return. We will only cover the return shipping costs if the product is of quality issue or wrong shipment.
  5. Returns in Special Cases
    Clearance Items: Clearance items cannot be returned or exchanged unless there is a quality issue.
    Customized Products: Customized eyeglass frames and sunglasses cannot be returned or refunded.
  6. Warranty Policy
    For product quality issues, you can request a replacement or repair within 90 days of purchase. Please contact our customer support team for more information.

Thank you for choosing Nabilya Inc., and we look forward to providing you with more quality products and services!